Live Chat using Discord
CreeperHost offers private support chats through Discord. Link your Discord account from CreeperPanel to get help with your service while you keep playing.
How it feels to speak to CreeperHost support over Discord
Link your account
You need a Discord account and a CreeperHost account with an active service.
- Sign in to CreeperPanel, select your server and open Overview.
- Select Discord Community, then follow Discord's authorisation prompt using the Discord account you want to chat from. This links it directly to your signed-in CreeperHost account. Chat on Discord in the support wizard opens the same linking flow.
- Join or open the Discord server reached afterwards, then find support under CreeperHost.
If you do not see the CreeperHost support section after linking, run /update-me in Discord to refresh your customer role.
Start a private chat
Select New Chat in the support channel, then follow the link to your private support room.
If nobody is available on Discord, open a ticket through CreeperPanel. Our team may also ask you to continue in a ticket if your issue needs more investigation.
Prefer to chat in your own language? The language selector in your private support chat can translate your messages into English and our replies into your chosen language. See using translation in Discord support.
