Support Wizard
CreeperPanel's in-built Support Wizard is a simple way to get the help you may need regarding your service or account. The Support Wizard allows you to submit tickets quickly, as well as get in-depth help for your installed games.
The Support Wizard's Home
Select your server, then open Support from the navigation. In compact navigation, hover over the icons to find its label, or use navigation search.
This will take you to the home page for the Support Wizard. There are three main options:
1. I'm experiencing a technical issue: In-depth Minecraft: Java Edition help and general support.
2. My problem is billing related: Issues with billing, refund, cancellation requests and more.
3. View messages: Active and previous tickets through both the CreeperPanel and Discord.
I'm experiencing a technical issue
This page provides you with a number of options, depending on the games you have installed. It can help diagnose issues with a game or service without the need to contact support. For example, to get help with Minecraft: Java connection issues:
From the Support Wizard's home page, select I'm experiencing a technical issue. You will need to select the game or service you need support for (this list will automatically populate depending on what you have installed). Here, we will select Minecraft: Java.
You will be presented with a search bar. Type a short summary of your issue to search for related articles. The Wizard will provide you a list of articles to choose from. After entering connect in the search bar, the Minecraft Connection Failures article is the first result. Select it to be taken to the appropriate CreeperHost wiki article in a new tab.
That's it! The search function is adaptable, and will populate the search results with articles relevant to the game or service you have chosen.
My problem is billing related
Should you require help with a billing issue, or would like to cancel or refund a service, this is where you need to be. As an example, we will use the Support Wizard to pause our subscription.
View Messages
The View messages box allows you to see your open and closed support tickets. It allows you to keep track of any conversations you may have with Support. To view your messages, navigate to the Support Wizard's home page, and select View messages.
You can choose for the CreeperPanel to show support tickets submitted either through Discord, or the Panel itself. Any tickets and messages will be shown below in the box highlighted, along with basic information such as the subject and status.
Other
Whilst the Support Wizard is very magical and can help with many situations, sometimes your issue may not be covered by the Wizard. When this happens, a little human intervention is required. For example:
In the I'm experiencing a technical issue menu, you will see an Other option. Selecting this opens a dialogue box. In this box, describe the problem you are facing clearly and concisely, along with the process you followed leading up to it. When you are done, click Start in the bottom right corner to start your Support ticket.
If you are asked to provide information regarding your issue, the more information you can provide, the quicker your ticket can be processed. Help us to help you!
After clicking Start, you will be taken to the conversation page with a member of the support staff.
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Your conversation with the support team appears here.
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Write your reply here, then select the green send icon in the bottom-right corner.
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Check the ticket number and status, see who opened it, or rate your support experience.
