Question 1

Why should I choose CreeperHost

Accepted Answer

For over a decade, CreeperHost has stood at the core of the gaming and modding communities, trusted by thousands of players, developers, and creators. As an independent host transitioning to employee ownership, our mission is built on sustainable growth and community-driven values. Unlike typical hosting companies driven by profits, we prioritize performance, reliability, and empowering gamers—putting people first, always.

Question 2

Can I change my plan or upgrade my server later?

Accepted Answer

Absolutely! You can upgrade or downgrade your game server plan at any time in your client dashboard. We understand that circumstances change, and sometimes you might need a little bit more or a little bit less.

Question 3

What is a Hybrid VPS, and what are its benefits?

Accepted Answer

Our Hybrid VPS combines the ease of shared hosting with the power and flexibility of VPS hosting. You'll benefit from native CPU performance, reduced overhead, and a streamlined, pre-configured OS optimized for stability. You retain extensive control with full SSH access to manage custom software and settings; however, certain system-level elements like the Linux kernel and OS are fixed to maintain optimal performance. For simpler management, everything can also be controlled through our intuitive GUI.

Question 4

Do I need technical skills to manage my Hybrid VPS?

Accepted Answer

Not at all! While our Hybrid VPS offers advanced capabilities like SSH access for experienced users, we've designed an intuitive control panel to make server management easy for everyone, regardless of technical skill level. Whether you're new to hosting or an experienced administrator, you'll find our platform easy and convenient to use.

Question 5

What is your satisfaction (refund) policy?

Accepted Answer

We're committed to your satisfaction. We offer a full refund within the first 72 hours of your service if you're not entirely satisfied. Beyond that, you can receive a partial refund for any unused time within 28 days. After 28 days, we may still offer refunds as account credit as a goodwill gesture. Please note fixed-term services only receive pro-rata refunds.

Contact us

We're a UK based company located in Grantham