Tickets

support

Support ticket list, create, view, and reply requests.

List all tickets

PUT

Authenticated

Lists support tickets for the authenticated account.

Request URLhttps://api.creeper.host/support/fetchtickets

Headers

Content-Type: application/json
key: {api-key}
secret: {api-secret}

Request body

{
  "limit": 15
}

Response 200

{
  "status": "success",
  "tickets": null,
  "endPoint": "aries-production-59c48bc84-hpqw4"
}

Create new ticket

PUT

Authenticated

Opens a new support ticket.

Request URLhttps://api.creeper.host/support/openticket

Headers

Content-Type: application/json
key: {api-key}
secret: {api-secret}

Request body

{
  "subject": "Ticket subject",
  "content": "Ticket content",
  "dept": "technicalsupport"
}

Response 200

{
  "status": "success",
  "includedLogs": false,
  "ticketID": 210244,
  "otherID": 414921,
  "endPoint": "aries-production-59c48bc84-hpqw4"
}

View ticket

PUT

Authenticated

Returns a single support ticket and its replies.

Request URLhttps://api.creeper.host/support/viewticket

Headers

Content-Type: application/json
key: {api-key}
secret: {api-secret}

Request body

{
  "id": "210244"
}

Response 200

{
  "ticketid": "210244",
  "tid": "414921",
  "deptname": "Technical Support",
  "subject": "Ticket subject",
  "status": "success",
  "priority": "Low",
  "ticketStatus": "Open",
  "replies": {
    "reply": [
      {
        "name": "First Last",
        "message": "<p>Ticket message</p>",
        "plain": "Ticket message"
      }
    ]
  },
  "endPoint": "aries-production-59c48bc84-hpqw4"
}

Reply to ticket

PUT

Authenticated

Adds a reply to an existing support ticket.

Request URLhttps://api.creeper.host/support/replyticket

Headers

Content-Type: application/json
key: {api-key}
secret: {api-secret}

Request body

{
  "id": "210244",
  "content": "Ticket reply content"
}

Response 200

{
  "status": "success",
  "endPoint": "aries-production-59c48bc84-hpqw4"
}