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Fractureiser Scanner

What is Fractureiser? Fractureiser is a piece of malware that was recently found in some popular...

Finding your IP address

The IP address and hostname of your service can be found by clicking on the Access link in the si...

Live Chat using Discord

We now offer live chat support through Discord, to activate this option you will need to follow t...

Service Location

When ordering a service, it is important to get the best connection to your service as possible. ...

Setting up SSH/sFTP

If you are looking to manage your server using SSH or want to transfer files using sFTP you will ...

Generating your own SSH key

Windows To generate an SSH key on Windows you will need to download PuttyGen from https://www.ch...

Changing payment method

1. To change the payment method used to pay for your service, open the invoice for your service f...

Retrieving modpack logs from the CurseForge app

Navigate to the Minecraft section of the CurseForge app and right-click on the modpack you want t...

Setting/Changing the server icon

If you are strugging to find your minecraft server please take a look at the following guide. 1....

Cold Storage

What is Cold Storage? Cold Storage is an option that will allow you to cancel your service and k...

Creating an account

A MineTogether account can be created by going to https://minetogether.io/ then clicking the Logi...

WinSCP SFTP Guide

Download and install WinSCP. This is Windows only. You can do this by either going directly to th...

CyberDuck SFTP Guide

Firstly, download and install CyberDuck. This can be used on either Mac or Windows. You can do th...

PuTTY (<=0.77) SSH Guide

Putty is a piece of software that can be used to connect to your server using SSH and can be down...

FileZilla sFTP Guide

IMPORTANT!Before proceeding with following the guide, you will fist need to follow this guide to ...

PuTTY (>=0.78) SSH Guide

Putty is a piece of software that can be used to connect to your server using SSH and can be down...

Restoring Backups

If you have made a backup via the Service &gt; Backups page, you can restore it by: 1) Visit any...

Installation Locations

All installations are stored within the /home/minecraft/* directory within their respective folde...

File Manager

Navigating Around To open a folder or a file all you need to do is double click on the file/fold...

Opping a Player

There are multiple methods you can use to OP a player when using our panel, those methods have be...