General Information

Download and install WinSCP. This is Windows only. You can do this by either going directly to th...

Firstly, download and install CyberDuck. This can be used on either Mac or Windows. You can do th...

If you have never used sFTP before we would recommend you follow our sFTP wrapper guide at https:...

If you have made a backup via the Service > Backups page, you can restore it by: 1) Visit any...

All installations are stored within the /home/minecraft/* directory within their respective folde...

Navigating Around To open a folder or a file all you need to do is double click on the file/fold...

The CreeperHost sFTP wrapper is discontinued and may stop working at any time. Please move to usi...

In order to see what might be affecting your connection to the server, we need to run something n...

If you are unable to connect to your server: First, check your server logs! If the game software...

Just purchased a server or logged in and noticed there are 'tons' of new menus on the left that y...

Error Unable to find existing config This error is not critical. This is a warning; When you've ...

To troubleshoot issues such as logging into the panel or issues with the panel not responding cor...

One of the most important choice you will make when ordering a service is your service name. The ...

When ordering a service it is important to get the best connection to your service as possible. T...

If you are looking to manage your server using SSH or want to transfer files using sFTP you will ...