General Information
Information not restricted to a certain game
File management
Information about file management
Advanced: WinSCP SFTP Guide
Download and install WinSCP. This is Windows only. You can do this by either going directly to th...
Advanced: CyberDuck SFTP Guide
Firstly, download and install CyberDuck. This can be used on either Mac or Windows. You can do th...
Advanced: FileZilla sFTP Guide
If you have never used sFTP before we would recommend you follow our sFTP wrapper guide at https:...
Restoring Backups
If you have made a backup via the Service > Backups page, you can restore it by: 1) Visit any...
Installation Locations
All installations are stored within the /home/minecraft/* directory within their respective folde...
File Manager
Navigating Around To open a folder or a file all you need to do is double click on the file/fold...
How to use the SFTP Wrapper
The CreeperHost sFTP wrapper is discontinued and may stop working at any time. Please move to usi...
Network connectivity
General information about network connectivity and how to test it
Troubleshooting
Panel not responding
Just purchased a server or logged in and noticed there are 'tons' of new menus on the left that y...
Settings Errors
Error Unable to find existing config This error is not critical. This is a warning; When you've ...
Generating a HAR file for troubleshooting
To troubleshoot issues such as logging into the panel or issues with the panel not responding cor...
Ordering
Information needed when wanting to order a service
Cold Storage
What is Cold Storage? Cold Storage is an option that will allow you to cancel your service and k...