General Information
Information not restricted to a certain game
File management & SSH/sFTP
Information about managing files and logging in via SSH/sFTP
Installation Locations
All installations are stored within the /home/minecraft/* directory within their respective folde...
Restoring Backups
If you have made a backup via the Service > Backups page, you can restore it by: 1) Visit any...
File Manager
Navigating Around To open a folder or a file all you need to do is double click on the file/fold...
Setting up SSH/sFTP
If you are looking to manage your server using SSH or want to transfer files using sFTP you will ...
WinSCP SFTP Guide
Download and install WinSCP. This is Windows only. You can do this by either going directly to th...
CyberDuck SFTP Guide
Firstly, download and install CyberDuck. This can be used on either Mac or Windows. You can do th...
FileZilla sFTP Guide
IMPORTANT!Before proceeding with following the guide, you will fist need to follow this guide to ...
PuTTY (>=0.78) SSH Guide
Putty is a piece of software that can be used to connect to your server using SSH and can be down...
PuTTY (<=0.77) SSH Guide
Putty is a piece of software that can be used to connect to your server using SSH and can be down...
Generating your own SSH key
Windows To generate an SSH key on Windows you will need to download PuttyGen from https://www.ch...
Network connectivity
General information about network connectivity and how to test it
Troubleshooting
Panel not responding
Just purchased a server or logged in and noticed there are 'tons' of new menus on the left that y...
Settings Errors
Error Unable to find existing config This error is not critical. This is a warning; When you've ...
Generating a HAR file for troubleshooting
To troubleshoot issues such as logging into the panel or issues with the panel not responding cor...
Ordering
Information needed when wanting to order a service
Service Name
One of the most important choice you will make when ordering a service is your service name. The ...
Service Location
When ordering a service, it is important to get the best connection to your service as possible. ...
Changing payment method
1. To change the payment method used to pay for your service, open the invoice for your service f...
Cold Storage
What is Cold Storage? Cold Storage is an option that will allow you to cancel your service and k...
Fractureiser Scanner
What is Fractureiser? Fractureiser is a piece of malware that was recently found in some popular...