General Information

Information not restricted to a certain game

File management & SSH/sFTP

Information about managing files and logging in via SSH/sFTP

File management & SSH/sFTP

Installation Locations

All installations are stored within the /home/minecraft/* directory within their respective folders...

Minecraft: /home/minecraft/mc-instances/* - See here for extra information on Minecraft instance identification.
CS:GO /home/minecraft/csgo/*
ARK: /home/minecraft/ark/*

Hidden Directories

Have you ever tried to change mods list (mods-list.json) for Factorio via sFTP/File Manager, but it is not working or loading any mods? Or thought "Hey, why is my uploaded Terraria save not working?", you may be the victim of a hidden directory!

Some games will store the information in a hidden directory, on your home computer, this may be located in the %App Data%. However, most of our services run on Linux CentOS, Linux does not have a %App Data%, instead, it stores these files in hidden directories such as /home/minecraft/.local/, the full stop in the directory name makes the directory hidden by default.

Hidden directories cannot be 'seen' in the File Manager, the only way to access these directories is via sFTP, the sFTP client must have 'Show Hidden Files/Folders' enabled in the client's settings/options in order to see these directories.

Note: Never remove or edit your .ssh .pki directories, you can break your service!


File management & SSH/sFTP

Restoring Backups

If you have made a backup via the Service > Backupspage, you can restore it by:

1) Visit any Console submenu for the game software you intend to restore, ensure the server is shut down by clicking the red stop button on the right side of the page and waiting for the running indicator on the games menu to turn red.
*If the server is running, some files may not be overwritten OR may be overwritten by data in RAM when the server reboots, reverting your restoration changes.

2) Click Restore next to the backup you want to restore on the Service > Backups page.
Restoration may take a few mins depending on the size of your backup, the more data, the longer it will take.

File management & SSH/sFTP

File Manager

Navigating Around

To open a folder or a file all you need to do is double click on the file/folder

Edit Files

If you want to edit a file(s) first find the file you want to edit then double click on it, it will then open the file in a built-in text editor if it is a supported file type, if the panel does not recognise the file type of the file you are trying to edit it will ask if you want to download the file.

Uploading Files

To upload files to your server you can drag the file from your desktop then drop it on the file manager and it should upload the file for you.

Extracting/Compressing Files

If you have uploaded a compressed file or there is a compressed file you would like to extract on your server you can right-click the file then select Extract from the menu to extract the file.

You can also compress files by right-clicking on the file/folder and selecting compress from the menu. This will then generate a compressed zip of the files/folders you selected.

File management & SSH/sFTP

Setting up SSH/sFTP

If you are looking to manage your server using SSH or want to transfer files using sFTP you will need to download the SSH/sFTP key from the access page of the panel as we do not provide a password for logging in via these methods.

Using an SSH/sFTP key increases the security of your service as it requires the user connecting to the service to have a physical file on their system rather than just entering a password.

Generating/Uploading an SSH/sFTP key

  1. Login to the CreeperPanel then click on the Access link in the sidebar, This will take you to the Access page where you can upload your own SSH key or generate one.

  2. We can either click on Upload key to upload a key from your computer, or Generate key to generate a key from the panel. If you generate a key through the panel you will need to convert the key before being able to use it with Putty
    This guide will go through generating our own key and uploading it to the panel.

  3. Please follow this guide on generating an SSH key
  4. Now that you have saved your keys, copy the public key that's in the box highlighted below, then go to the CreeperPanel
  5. Click on the Upload key button, then paste the public key you copied into the pop-up that opens and click Upload.

  6. If this is the first time connecting via SSH/sFTP you will now need to log in to your server with PuTTY to set a sudo password, if you have previously set a password you can skip to the next step.
    A sudo password allows you to run commands with elevated privileges, and it's important to remember this password.
    You can use the following guide to set up PuTTY then once you are connected through PuTTY you will be prompted to set the password

    Your password will not show up while typing it

  7. You can now follow one of our guides at the following link to set up your tool of choice :


File management & SSH/sFTP


Download and install WinSCP. This is Windows only. You can do this by either going directly to the website, or downloading the archive linked below which can be run without installation.

WinSCP website:
WinSCP download (portable, non-install version):

You will now need to download the SSH/sFTP key from the panel, a guide on finding and downloading the key can be found at

Next, open WinSCP.
Ensure the following:

Click "Advanced" under the password (leave the password blank):


Select "Authentication" in the left menu of WinSCP., then click "..." next to "Private key file:" and select the .PPK file you downloaded from the control panel.

Click "OK" to close the settings.


Click on "Save" then click "Login".

WinSCP will now login to your server's sFTP and display your /home/customer/* directory, ready for you to drag, drop, double-click open configuration files for editing (Control+S to save edits using the in-built editor)... etc.

Note: PPK files have a limited lifespan, after approx. 90mins you will need to obtain a new one in order to login again. This lifespan can vary.

File management & SSH/sFTP

CyberDuck SFTP Guide

Firstly, download and install CyberDuck. This can be used on either Mac or Windows. You can do this by going to the CyberDuck website

You will now need to download the SSH/sFTP key from the panel, a guide on finding and downloading the key can be found at

Open CyberDuck, then click "Open Connection".


Ensure the following:


Finally, click connect - and you will be able to access the server's filesystem

Note: PPK files have a limited lifespan, after approx. 90mins you will need to obtain a new one in order to login again.

File management & SSH/sFTP

FileZilla sFTP Guide

Before proceeding with following the guide, you will fist need to follow this guide to download or set your SSH/sFTP key.

1. Click on File > Site Manager