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Download and install WinSCP. This is Windows only. You can do this by either going directly to the website, or downloading the archive linked below which can be run without installation. WinSCP website: http://winscp.net/WinSCP download (portable, non-install...

Firstly, download and install CyberDuck. This can be used on either Mac or Windows. You can do this by going to the CyberDuck website http://cyberduck.io IMPORTANT!You will now need to download the SSH/sFTP key from the panel, a guide on finding and downloadi...

In order to see what might be affecting your connection to the server, we need to run something named "my trace route" in order to find out exactly where the connection has dropped. This will test the connection all the way from your computer to the server. W...

Getting a key and secret Before any calls can be made to the API, you must first have a key/secret pair that is used to authenticate your application. This key is associated with a set of permissions on a per server basis and the key/secret is only valid for ...

Configuration Log in to your GoDaddy account Click Add New Record. The Add DNS Record window displays. From the Record type list, select SRV (Service), if you wish to run multiple instances on a single CreeperHost service, select "CNAME" if you do not plan...

Total Conversion is a modification of the game (DLC). To enable the Primitive Plus Total Conversion; 1) Visit your ARK: Survival Evolved > Console page. 2) Click the "Files" menu. 3) Click on the file ark.config to open it - This file contains a set of sta...

Minecraft: Java Edition is stored in the ./home/minecraft/mc-instances/mc-INSTANCEIDHERE/ directory, it can be accessed via the Files menu for your game instance, or, sFTP/SSH. Files added to the instance's directory will be detected by the control panel and s...

Backup Restoration: To restore a backup created by mods such as FTBU (Feed The Beast Utilities) or Aroma1997's Backup: 1) Visit your instances Console page - Make sure the server is shut down via the red stop button on the right. 2) Click on the Files, sinc...

If you have made a backup via the Service > Backupspage, you can restore it by: 1) Visit any Console submenu for the game software you intend to restore, ensure the server is shut down by clicking the red stop button on the right side of the page and waiting ...

All installations are stored within the /home/minecraft/* directory within their respective folders... Minecraft: /home/minecraft/mc-instances/* - See here for extra information on Minecraft instance identification.CS:GO /home/minecraft/csgo/*ARK: /home/minec...

Just purchased a server or logged in and noticed there are 'tons' of new menus on the left that you did not expect to see? Who installed all this software, where did it come from!? Does it look a bit like this? Or the CPU/RAM/DISK bars are blank? Don't pa...

To install mods on Ark, it is similar to other services we provide. First you will stop the server from the Overview/Console page. Click Ark Click Mod Manager Search for the mod by name and click install Often times it is also best practice to go ahead a...

Error Unable to find existing config This error is not critical. This is a warning; When you've first installed the game you may not have a main configuration file for the game, some games only generate this file when started for the first time. Once you pres...

Exporting Instances: A feature in the control panel allows you to export an instance to download to your computer, in which you can restore them later on. Visit the Control Panel > Minecraft: Java Edition > Instance sub-menus. Click Export Instance and wa...

When ordering a service, it is important to get the best connection to your service as possible. This means having as lower latency as possible.If the service is just for yourself or for a small group of friends who all live in the same area/region, then it is...

One of the most important choice you will make when ordering a service is your service name. The name you pick will be final as once a service has been created with that name, to change it, your service will need to be re-created from scratch. Sadly not all na...

Every Minecraft instance has its own individual settings options. The settings page contains all of the following options: Note:(*) options are unique to our panel functionality.(**) options relate to MineTogether configuration. OPTION: DESCRIPTIO...

If you are running a Bukkit-based/Modded Minecraft instance, then you will be able to use the "Plugins"/"Mods" sub-menu for your Minecraft: Java Edition instance. NOTE: You will not be able to use the Plugins/Mods menu's if the installation does not contain t...

Ark manages its world saves in a bit different of a manner than most games. These are typically stored in the fashion of: - TheIsland - TheIsland.bak But you will see many of these, they are date coded. To have a copy of your current world, you will downloa...

To change a world on Ark you must follow these steps: Stop the server Click Ark in the left menu to expand the menu Click Settings as the option Find the ''World"  or "Level Name" option and change the setting to the world you want. Scroll down and save ...