Panel not responding

Just purchased a server or logged in and noticed there are 'tons' of new menus on the left that you did not expect to see? Who installed all this software, where did it come from!?

Does it look a bit like this?

Don't panic! Your VM may be down. As you'll notice the CPU/RAM/SSD bars are blank, there is a ton of menus for every piece of software we offer, but nothing additional would have been installed to your service. What you are seeing is the panel in a 'Hey, I can't talk to your service' state.

If you are a new customer check your email inbox for an email called "Problem Creating Your Server", we send these out automatically if your service cannot be installed due to location issues. It contains a URL to change the install location and get you online faster.
You can also use the support menu on our main website for further inquiries into the state of your service.

If your service just appears to have randomly started this behavior, contact us via the support menu on our main website.